Services Offered by an MSP

IT Infrastructure Management

✅ Server and network monitoring & management

✅ Data center operations (on-premises, cloud, hybrid)

✅ Virtualization (VMware, Hyper-V, Citrix)

✅ Storage management and backup solutions

IT Help Desk & End-User Support

✅ 24/7 IT support and troubleshooting

✅ Remote and on-site technical support

✅ Software and hardware issue resolution

✅ Asset and inventory management

Network & Security Management

✅ Firewall and network security management

✅ VPN and remote access solutions

✅ Endpoint security & antivirus management

✅ SIEM (Security Information & Event Management)

✅ SOC (Security Operations Center) services

Cybersecurity Services

✅ Security assessments & compliance audits

✅ Vulnerability scanning & penetration testing

✅ Managed detection and response (MDR)

✅ Incident response & forensic investigation

✅ Email security & phishing protection

Technology Stack Used by MSPs

Monitoring & Management Tools

✅ RMM (Remote Monitoring & Management): NinjaRMM, ConnectWise Automate, N-able RMM, Kaseya VSA

✅ PSA (Professional Services Automation): ConnectWise Manage, Autotask, Syncro

✅ SIEM (Security Information & Event Management): Splunk, LogRhythm, Microsoft Sentinel

Cybersecurity & Endpoint Protection

✅ Antivirus & EDR/XDR: CrowdStrike, SentinelOne, Microsoft Defender ATP, Sophos Intercept X

✅ Firewall & Network Security: Palo Alto, Fortinet, Cisco Meraki, WatchGuard

✅ Email Security: Proofpoint, Mimecast, Barracuda Email Security

Cloud & Virtualization

✅ Public Cloud: AWS, Microsoft Azure, Google Cloud Platform (GCP)

✅ Virtualization: VMware vSphere, Microsoft Hyper-V, Citrix XenServer

✅ Cloud Backup: Veeam, Acronis, Datto, Carbonite

Backup & Disaster Recovery (BDR)

✅ Data backup and recovery planning

✅ Disaster Recovery as a Service (DRaaS)

✅ Business continuity planning

IT Consulting & Compliance

✅ IT strategy and digital transformation

✅ Compliance (HIPAA, GDPR, CMMC, PCI-DSS, SOC 2)

✅ IT policy creation and risk management

VoIP & Unified Communications

✅ Hosted VoIP and phone system management

✅ Microsoft Teams, Zoom, Cisco Webex integration

✅ Collaboration tools and messaging services

Managed IT Security & Compliance

✅ vCISO (Virtual CISO) services

✅ Regulatory compliance management

✅ Security awareness training

Cloud & SaaS Management

✅ Microsoft 365, Google Workspace administration

✅ Cloud infrastructure management (AWS, Azure, GCP)

✅ Cloud backup and disaster recovery solutions

✅ Identity and Access Management (IAM)

Identity & Access Management (IAM)

✅ Microsoft Active Directory (AD), Azure AD, Okta, Duo Security

✅ Multi-Factor Authentication (MFA): Cisco Duo, RSA SecurID, Google Authenticator

✅ Privileged access management (PAM) manages access for privileged users or processes

Backup & Disaster Recovery (BDR)

✅ Datto, Veeam, Acronis, Backblaze, Carbonite

Help Desk & Ticketing Systems

✅ Zendesk, Freshservice, ServiceNow, ConnectWise Manage

Collaboration & Communication

✅ Microsoft 365 (Teams, SharePoint, OneDrive)

✅ Google Workspace (Gmail, Google Drive, Meet)

✅ Slack, Zoom, Webex